Returns & Exchanges

Returns Policy

 

We know you will be eager to try your new El Raco avarca’s or Wayuu mochila bag, but please take care to ensure you keep them in good condition & with the original packaging in the event you may want to return or exchange your El Raco Australia items. Please ensure they are re-packed the way they arrived & with care in order to maintain the original shape. If they are not resalable or received by El Raco Australia in the original condition they will not be accepted. 

You may return your product to El Raco Australia ONLY for a full refund of the purchase price (excluding delivery costs). Products must be returned to us within 14 days of purchase with completed returns slip.

Sandals, bags or hats must be returned in an unworn state with tags.

All of our sandals are covered by a 3 month warranty. Any damage to the sandals outside of the warranty period will not be deemed as a manufacturing fault.

We can only refund the credit card originally used for payment.

For goods received that are faulty and unworn, please email us at admin@elracoaustralia.com.au stating the order number and nature of the problem.

Exchanges

We are happy to exchange or refund within 14 days of purchase. Returned items must be returned to us unworn and in their original condition with tags.

Unless we have sent you damaged or faulty goods we regret that delivery costs cannot be refunded to you.

We recommend that you return your sandals via a guaranteed delivery service, and/or obtain a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach us.

PLEASE EMAIL US THE TRACKING NUMBER ONCE YOU HAVE SENT THE SANDALS. admin@elracoaustralia.com.au

Returns address:

El Raco Australia

AusXpress, PO BOX 423, Quinns Rock, WA 6030

Shipping
To return your product, you should mail your product to: PO BOX 423, Quinns Rock, WA 6030

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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